Need to return something? Hey, it happens!
We strive to provide our customers with the very best products, but if you're not completely satisfied with your purchase you can return it to us for a refund.
Your first step should be to contact us at firstname.lastname@example.org or by phone at 709-552-1464 so that we can help you to the fullest!
1. Shipped Online Order Returns.
2. Online Pick-up/Local Delivery Returns & Exchanges.
3. In-Store Purchase Returns & Exchanges.
4. All Returns/Exchanges must be accompanied with original receipt and in original packaging.
5. For hygienic reasons, we do not accept items that have been washed or used.
6. For hygienic reasons, we do not accept returns on earrings or food products.
7. The customer is responsible for the cost of shipping any items returned to Hillhead House.
8. We do not offer refunds on custom orders, which include custom measurements, custom colours and non-regular stock items.
9. Purchases will be refunded to original payment method. For individuals that used PayPal to complete their purchase, they will responsible for any fees incurred to return.
10. All Sale Merchandise is Final Sale.
11. To make a return for an online purchase please contact us by email at email@example.com or at 709-552-1464.
If you have any other questions or concerns regarding your purchase, please email us at firstname.lastname@example.org or call us at the shop at 709.552-1464.