Shipping Information & Getting Your Order

FREE INSTORE PICK-UP 

Live in and around St. John's, NL? You can select Pick-Up Instore at checkout to avoid Shipping fees altogether! Orders are typically ready for pick-up after 24-48hrs of the order being placed. Keep an eye on your inbox for a "Ready for Pick-Up" confirmation.

CURBSIDE PICK-UP

We're happy to provide a Curbside Pick-Up option for those who wish to swing by our storefront at 74 Prescott Street. Please call us at 552-1464 when you arrive and we'll be happy to pop your order outside for you to retrieve. 

LOCAL DELIVERY (St. John's + Metro area Only) (Will Resume in Spring 2022)

Looking for information on our Local Delivery Service - please refer to the information here.

 

SHIPPING RATES 

We are happy to offer flat rate shipping! Rates change depending on the total of your order. ***Please note: Flat rate shipping is not available for oversized and over-weight items. We provide shipping quotes in these cases***

CANADIAN DESTINATIONS:

    •  $10.00 Flat-rate on orders $35.00+ 
    • Or Calculated at Checkout on Orders less than $35.

U.S. DESTINATIONS

    • $10.00 Flat-rate on orders $50+(CAD) that would ship by Small Packet Air.  If your order does not meet Small Packet Air requirements we will contact you.

INTERNATIONAL DESTINATIONS

    • Calculated at checkout.

 

Where flat rate shipping does not apply, shipping rates are automatically calculated at checkout based on the size and weight of items in your order. Some exceptions apply (ie: multiples of heavy items such as cement planters or our wood wick candles).

 

DUTY AND TAXES

Customers in the US and other international locations are responsible for any taxes and duties applicable upon receiving their package.

 

SHIPPING CARRIERS

We use Canada Post, Regular Parcel, to ship within and from Canada. 

US orders will first be shipped using Canada Post, switching to USPS upon entering the US.

International orders will be shipped from Canada using Canada Post, which will then switch to your regional postal service.

 

SHIPPING STANDARDS

All orders are processed and prepared for shipping within 1-3 business days of purchase.

Delivery dates will be automatically estimated, based on your chosen delivery method. Please note: where possible we strive to provide shipping with Tracking, however this may not always be the case for international orders or orders shipped via ground service. 

Should you have any further questions regarding shipping, please contact us by email at inquiries@hillhead-house.com